Returns & Refunds

Last updated: September 2026 — review before launch.

Every item we sell is printed to order — it doesn’t exist until you order it. That shapes our policy: we stand fully behind print quality, but we can’t restock a custom item, so we don’t offer exchanges or returns for change of mind.

Defective, damaged, or wrong items — we make it right

If your order arrives misprinted, damaged, the wrong size or item versus what you ordered, or with a manufacturing defect, we will reprint it free or refund you in full — your choice.

1. Email hello@raobasit.com within 30 days of delivery.
2. Include your order number and clear photos of the problem (and of the size tag, for size issues).
3. We’ll confirm within a couple of business days and ship the reprint or issue the refund. You usually don’t need to send the item back.

What isn’t covered

• Buyer’s remorse — ordered the wrong size, changed your mind, or the color looks slightly different than your screen. Because items are made to order, we can’t accept these back. Please check the size chart on each product page carefully before ordering.
• Normal wear, or damage from washing contrary to the care instructions.
• Claims made more than 30 days after delivery.

Lost packages

If tracking shows your package stalled or lost in transit, contact us — we’ll work with the carrier and reprint or refund if it’s genuinely lost. If tracking shows delivered but you can’t find it, check with neighbors and your local carrier first, then get in touch.

Refund timing

Refunds go back to your original payment method via Stripe, typically within 5–10 business days of being issued.